U2.COM FAQs

CUSTOMER SERVICE INFO

For questions please use the Contact Us form.
Support Representatives are available 7 days a week, from 9am to 9pm Eastern time.


U2.com Username to Email Change Over

Q - I can't remember what email address I used to register ?
A - This should be the email address where you receive all U2.com email communications.  You can reset your password and you will receive an email at your account's registered email address.

Q - Will I still need my username for U2.com ?
A - No.

Q - I cannot login with my email address, what should I do ?
A - Try to reset your password first. If this fails, please contact Customer Service.

Q - Will my Zootopia username remain the same ?
A - Your Zootopia user name and (also your Comments Display Name) is different to your username and this will NOT change.

GENERAL U2.COM MEMBERSHIP QUESTIONS

Q - What are the benefits I receive when I become a U2.com subscriber?

A - You’ll find all the benefits of an annual subscription on our Subscribe Page.

Q - How much does it cost to subscribe to U2.com?

A - The Subscription price standard USD$50 per year but existing subscribers pay only USD$40.00 when they renew their current subscription.

Q - Has your postal address changed since you subscribed or renewed your subscription to U2.com?

A - If you have moved address since you subscribed or resubscribed to U2.com and you want your annual gift to be sent to your new address, please submit a Change of Address via our help form from the drop down topic 'Change of Adress ' Subscriber Gift' above.

Q - I don't have a credit card, can I purchase a U2.com subscription membership with a check or money order?

A - At this time, we only accept credit cards or PayPal for payment.

Q - Where do I renew my subscription on the web site?

A - To resubscribe, simply go to: renew.U2.com, login, and follow the renewal instructions.

Q - If my subscription has not yet expired, and I renew my subscription now, what is the expiration date of my new subscription?

A - You can renew your subscription at any time and it will continue for one year after the end of your current subscription term. Please note, your discounted resubscription fee of USD$40 is valid until the end of your existing subscription term. If you let your subscription term expire you will keep your U2.com profile, but the paid benefits will not apply. To reactivate you will need to purchase a new subscription at USD$50.

Q - If I renew my U2.com subscription, will I receive a ticket access code for presale tickets?

A -In a touring period, paid-up subscribers receive an opportunity to enter a special ticket presale.

Q - After I renew my subscription, can I still use the 25% discount coupon from my previous subscription?

A - Yes. If you have not used your discount coupon it will still be valid up to a year from the date when you first became a subscriber. Please note that you will not be able to use multiple discount coupons on a single order - they are only good for one transaction at a time.

Q - How do I order a U2.com subscription for a friend or relative so that they can also receive the Special 2020 Subscription Gift.

A - Go here, add the gift membership to your Cart, and complete the checkout process.

After you have completed your order, we will send you an electronic gift certificate via e-mail. When you email this certificate to your friend or family member, they can use it to take out their annual subscription to U2.com.

Q - Can I use my 25% coupon toward my membership fee or a friend's fan club membership?

A - No. Your membership discount offers are only good toward merchandise purchases made in the official U2.com store and are non-transferable. Coupons may not be combined and cannot be used to pay shipping & handling or tax and there is a limit of one coupon per order. Any unused coupons will be forfeited. This coupon is for select shop merchandise only and may not be used to purchase tickets, U2.com subscriptions, audio and video products, and specialty products via third party affiliations. Coupons are non-transferable. No cash value.


MEMBERSHIP SIGN UP QUESTIONS

Q - How do I sign up to U2.com?

A - Click on the Sign up / Sign In link at the top of the page (or just click here for the Subscribe page). When you sign up with U2.com, you can choose free membership or paid membership. Paid membership entitles you to the full benefits of being a U2.com member such as the limited edition double CD U2: Live At The Apollo, members only discount offers, and access to U2.com community area, exclusive content and more.

U2.COM PROFILE

Q - How do I edit my profile?

A - When you are logged in with either a free or paid account, click on the ACCOUNT INFO button at the top of the page. You can update your profile information from there. Note - user names and display names are not changeable, but please make sure to update your email address, mailing address, etc.

Q - How do I change or request my password?
A - Go here to request a new password.


'U2: LIVE AT THE APOLLO'

Q - Where do I find my downloads?
A - When you are logged in as a subscriber visit the Account Info page and you’ll find your downloads

Q - When can I expect to receive the double-CD due to begin?
A - Subscribers will start receiving the physical gift in July 2021.

'U2 eXPERIENCE + iNNOCENCE – LIVE IN BERLIN

Q - Who can watch the stream of 'U2 eXPERIENCE + iNNOCENCE – LIVE IN BERLIN' ?
A - The stream is only available to those who have subscribed to U2.com and chose the 'U2 eXPERIENCE + iNNOCENCE – LIVE IN BERLIN’ DVD as a special gift. This includes 'Premium' subscribers who chose this DVD along with 2021's gift, the CD 'U2 Live At The Apollo'.

Q - If I choose to watch the stream will I still get the physical DVD as part of my subscription ?
A - Yes everybody who subscribed for this offer can watch the stream at any time during the course of their 12 month subscription term and will also receive the DVD and photo booklet.

Q - Where do I find the link to view 'U2 eXPERIENCE + iNNOCENCE – LIVE IN BERLIN' ?
A - When you are signed in as a subscriber, click your user name on the top right hand of the home page and select Account Info. If you are a subscriber who chose the 'U2 eXPERIENCE + iNNOCENCE – LIVE IN BERLIN' DVD as a special gift (or a 'Premium' subscriber who chose this DVD along with 2021's gift, the CD 'U2 Live At The Apollo') you will see the film under SUBSCRIBERS STREAMS on your Account Profile www.u2.com/profile

Q - What are the specific settings needed to be able to watch the film in UHD (ultra hi-definition) with 5.1 ?
A - The only setting you require is a fast connection to the internet, a HD enabled screen or TV and a stereo.
Our player is similar to the YouTube player - it will find the best quality depending on your bandwidth. No need to select the 4K option if you don’t have a 4K display.

Q - Will this show become available to purchase on blu-ray?
A - This film is released for U2.com subscribers and will not be available to buy on blu-ray.

Q - Will it be available for me to stream after my current subscription ends?
A - Once your 2020 subscription ends you will not be able to stream the film, but you will have the DVD to watch.

Q - Can I download or burn the film to blu ray and share with others ?
A - No.

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